Mamuśka Jewellery accept eligible (see below) returns or exchanges within 14 days for domestic orders and 21 days for international orders from the date of purchase.

Items Covered Under Returns & Exchanges

• Full priced items (other than earrings and engraved items) can be returned and exchanged for store credit within 14 days of receiving your purchase (21 days for international orders) under our change of mind or gift exchange policy.
• Incorrect colour or size purchases are also considered change of mind and upon returning the item you will receive a store credit to repurchase the correct colour or size.
• Faulty and/or damaged items (see the Damaged & Faulty Items Policy below).

Items Not Covered Under Returns & Exchanges

• No returns or exchanges on earrings or worn jewellery for hygienic reasons, unless faulty and/or damaged.
• No returns or exchanges on custom engraved pieces , unless faulty and/or damaged.
• No returns or exchanges on items purchased on sale, as sale items are not included in the change of mind or gift exchange policy.
• Items delayed by shipping, if items do not arrive within the expected time frame we reserve the right to resend the items only if the the package is declared lost by the shipping provider.
• No returns or exchanges of items purchased from wholesale stockists, please contact them directly.
• No returns or exchanges on known faulty items or sample items, where the buyer was made aware of the relevant fault or item being sample quality before purchasing the product.
• No returns or exchanges on items damaged by misuse or general wear and tear.
• No returns or exchanges on free gifts with purchase.
• No returns or exchanges on gift cards.

Returns & Exchanges Procedure

If you wish the return or exchange an items please contact us via email and include the following information to organise a return or exchange:

• Order number or order name proving when the item was purchased
• Written description of the reason for return or exchange

Once we receive this information via email we will be in touch within 2-3 business days. All returns/exchanges take approximately 2-3 business days to be processed once received. Please allow extra time during seasonal and promotional sale periods.

Please note: Shipping charges will not be included in the store credit, unless items are faulty or damaged (see the Damaged & Faulty Items Policy below). Change of mind or gift exchange items are required to be shipped back to us at your own cost and can only be exchanged for store credit. It is the customers responsibility to return items safely to us in the original packaging. We suggest using tracking and signature on delivery as we will not be responsible for return items lost during transit. We reserve the right to inspect the items on return. If we believe the item returned has been worn, damaged by misuse or exhibits general wear and tear the exchange will not be granted. We inspect and take photos of all items prior to shipping.  Store credit will be issued via a gift card.

 

Warranty Information

Mamuśka Jewellery offers a three month manufacturers warranty with every piece of jewellery purchased. This warranty is effective from the date of purchase and proof of purchase must be retained for warranty to be valid. Our jewellery is of delicate nature and care must be taken when worn. It is important to follow the jewellery care instructions for your warranty to be applicable.

Warranty covers manufacturing defects and faults, this does not include neglect, loss of item, general wear and tear, chain breakage and tarnishing. The warranty is voided if the jewellery has been bent, engraved, altered and modified, damaged by accident, misuse, and discolouration caused by chemicals. All metals tarnish over time, however, contact with chemicals, such as hand sanitiser, cleaning agent, soap, cosmetic products, perfume and acidic skin types can cause discolouration to occur faster. Tarnishing and discolourations caused by the above reasons will not be covered under this warranty.

Scratches are not considered a manufacturing fault or defect, meaning it is not covered under warranty as they occur from everyday wear. This includes the wearing down of plated surfaces. Physical contact and friction against other hard and/or rough surfaces will cause the plated layer to wear. This is considered a general wear and tear and will not be covered under warranty.

 

Faulty & Damaged Items Policy

We endeavour to supply the highest quality products and inspect all stock from our manufacturers for quality control purposes. Furthermore, we inspect and photograph all items before they are shipped to customers.

Our customer guarantee of acceptable quality is as follows:

• Fit for the purpose for which it is commonly supplied
• Safe, durable and free from defects or faults
• Acceptable in appearance and finish
• Undamaged during shipping

However, there can sometimes be faults in items or items can be damaged during shipping, resulting in the items not being of acceptable quality. We will happily provide refunds or replacement for any item faults or damages during shipping that were out of your control. Any faulty or damaged items can be returned for a full refund, replacement or store credit and shipping charges will be included.

Please note: items must be damaged during shipping and/or faulty when received. Items damaged by misuse, tarnished by natural oxidisation of metals, and/or exhibiting general wear and tear will not be deemed faulty or damaged items. Please understand that all metals will naturally oxidise over a period of time and this is out of our control. Plating will also wear at some point during normal wear. This time period will be sped up if the jewellery is not cared for, stored correctly or comes in contact with chemicals; such as perfumes, moisturisers, cleaning products, etc. Please see our Jewellery Care & Warranty for more information.

Faulty Returns Procedure

Please email us including the following information to organise returning faulty and/or damaged items:

• Order number or order name proving when the item was purchased.
• A clear photograph of the fault and/or damage.
• Written description of the fault and/or damage.

Once we receive this information via email we will be in touch within 2-3 business days. We will either send you a return label or we will provide you with a replacement or refund. Refunds can only be issued via the original payment method such as credit card, Afterpay or Paypal. All returns take approximately 2-3 business days to be processed once received. Please allow extra time during seasonal and promotional sale periods.

If you have any questions, please contact us.